Question 1

Does call recording require software installed on each phone?

Accepted Answer

No. Recording happens at the platform level, not the device level. You configure which call types to record (inbound, outbound, internal, or specific queues and extensions) and the platform handles capture automatically from there. No software is needed on handsets or computers.

Question 2

Is the Recording AI Portal PCI DSS compliant?

Accepted Answer

The portal applies automatic PCI DSS v4.0.1 compliance tagging to calls, identifying and flagging segments that involve card data. Portal login activity is logged, and recordings are stored securely in the cloud with configurable retention policies.

Question 3

How accurate is the AI transcription?

Accepted Answer

Accuracy varies depending on audio quality, accents, and background noise, but the AI produces high-quality transcripts on clear calls with speaker identification and automatic punctuation. Transcripts are available shortly after a call ends.

Question 4

How long are recordings stored?

Accepted Answer

Recordings are stored in the cloud in 50GB blocks. Additional storage is billed as needed, so there is no hard limit on how long you keep recordings. Businesses with compliance requirements can retain recordings indefinitely by simply adding storage as required. If you need automatic deletion after a set period, we can configure a retention policy for you.

Question 5

Can I search across all recordings?

Accepted Answer

Yes. Every transcript is fully indexed and searchable by keyword, phrase, topic, agent, date range, or sentiment score. Finding a specific conversation across thousands of calls takes seconds.

Question 6

Who can access recordings within our organisation?

Accepted Answer

Access is controlled by role-based permissions. You define which users and teams can play back, download, or flag recordings. Managers and compliance teams can be given separate access tiers to what front-line agents see.

Recording
AI Portal

From recording to insight.

Capture every conversation, automatically.

Compliance by default.
Coaching by design.

Audit-ready recordings. Always.

Turn calls into coaching material.

Frequently asked questions

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RecordingAI Portal