The Metcom blog

Ideas on AI, comms
and business technology.

Practical, Australian-focused thinking on AI voice agents, cloud communications, managed IT and the technology that runs your business.

Managed IT22 June 2026

When should a small business stop doing its own IT?

Plenty of small businesses run their own IT for years, and for a while that works. The hard part is spotting the moment it has quietly become a risk rather than a saving. Here are the signs to watch for.

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Custom Hubs

The hidden cost of running your business across ten different apps

Most growing businesses do not choose app sprawl. It creeps up on them, one subscription at a time, until staff spend half their day moving the same information between tools. Here is what it really costs and what to do about it.

19 June 2026 3 min read

AI Voice Agents

Why Australian law firms lose new clients to voicemail

A missed call is rarely just a missed call. For a law firm it is often a new matter that has just walked to a competitor. Here is why it happens and what you can do about it.

16 June 2026 3 min read

Ideas on AI, commsand business technology.

When should a small business stop doing its own IT?

The hidden cost of running your business across ten different apps

Why Australian law firms lose new clients to voicemail

Ideas on AI, comms
and business technology.