Privacy Policy

We collect personal information that you provide directly to us, including when you:

• Submit an enquiry via our contact form (name, company, email address, phone number, and message)
• Email or call us directly
• Enter into a service agreement with us

We do not use cookies for tracking or analytics purposes. Our website does not deploy any third-party advertising or tracking pixels.

We collect personal information only for purposes directly related to our business activities, including to:

• Respond to your enquiries and provide information about our services
• Deliver and manage services we provide to you
• Communicate with you about your account or services
• Meet our legal and regulatory obligations

We will not use your personal information for any purpose you would not reasonably expect.

Enquiries submitted through our contact form are delivered to our team via email and are not stored in a database. We use Amazon Web Services (AWS) infrastructure, hosted in Australia (ap-southeast-2, Sydney), to process and deliver these communications.

Information held in connection with active service agreements is stored securely with access limited to authorised Metcom staff only.

We do not sell, rent, or trade your personal information to third parties.

We may disclose your information to:

• Our service providers who assist in delivering our services (e.g. cloud infrastructure providers), who are bound by confidentiality obligations
• Law enforcement or government bodies where required by law

We do not disclose personal information to overseas recipients except where you have consented or where required by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption and our infrastructure is hosted on AWS with access controls in place.

While we take these precautions, no method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

Under the Australian Privacy Principles, you have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us using the details below. We will respond within a reasonable timeframe and at no charge.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available at metcom.cloud/privacy. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

For privacy-related enquiries, corrections, or complaints: