Metcom Logo
Trades & home services

Win the job
while you're on the tools.

When you are up a ladder or under a sink, you cannot answer the phone, and the customer who cannot reach you simply rings the next trade. An AI voice agent answers every call, books the job and captures the urgent ones, so a missed call stops being a missed job.

The problem

What it costs to miss the call.

Calls missed on the job

You cannot stop work to answer, so leads go to voicemail and then to whoever picks up next.

After-hours emergencies

Burst pipes and breakdowns do not wait for business hours, and the business that answers wins the work.

No time for the admin

Booking, quoting and follow-up eat into evenings that should be your own.

How an AI agent helps

Built for trades & home services.

24/7 call answering

Every call answered while you work, after hours and on weekends, so no enquiry slips through.

Job booking and scheduling

The agent checks your availability, books the job into your calendar and sends the customer a confirmation.

Capture the emergencies

It recognises urgent jobs, collects the details and alerts you straight away, rather than leaving them in voicemail.

Quote the common jobs

For your standard jobs it can give callers indicative pricing based on the rates you set.

Into your system

Every job is captured and pushed into your scheduling or CRM tool, ready to action.

Built for trades

Tuned to how a trade business actually runs, from call-outs to quotes, not a generic phone bot.

Workflow automation

What the agent does behind the scenes.

Every call follows a path. The agent works out what the caller needs, takes the right action, and closes the loop.

Call comes in

Incoming job call

It recognises

EmergencyBook a jobQuote requestRescheduleGeneral question

The agent works the call

Triage urgency

Recognises emergencies and flags them for immediate dispatch.

Capture the job

Takes the job details, the address and the contact number.

Quote common jobs

Gives indicative pricing for standard jobs from the rates you set.

Book or schedule

Checks availability and books the job into your calendar.

Alert the right tradie

Sends emergencies and bookings straight to the on-call person.

Confirm and close

Confirm the booking

Confirms the time or the dispatch with the caller.

Send confirmation

Texts the booking and the tradie's ETA.

Into your system

Writes the job into your scheduling or CRM tool.

See it in action

Hear how a call plays out.

Here is how the agent handles a typical call for trades & home services: it understands what the caller needs, gets it done, and confirms the details before the call ends.

This is an illustration of a conversation, not a recording. Press replay to watch it again.

Call in progress

FAQ

Frequently asked questions

See it answer your kind of calls.

Book a demo and we will set up an agent on the sort of enquiries trades & home services get every day.